Promote the highest standards of care and service with a focus on person centred care.

Manage the process of client acquisition from initial contact to conversion adhering to company policy.

Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.

Ensure successful operation of quality control systems and performing quality assurance visits for clients.

Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.

Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.

Ensure relevant reports are forwarded to relevant bodies e.g. CQC and Safeguarding

Network in the local community and via digital media to raise awareness of the service.

Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels.

Support the recruitment and training of our clients Care Professionals and the office team.

Take part in disciplinary investigations, interviews and meetings following company policy and in conjunction with advice from the HR team.

Ensure that policies and procedures are adhered to by all employees.

Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframe.

Ensure compliance with our clients Equality and Diversity Policy, in respect of employment and service delivery.

Carry out any other duties deemed necessary for the successful operation of the business.